Always mention your order number, name of the product and your own name in the email.
After completing the application completely, you will receive a DPD return label from us with which you can return the product free of charge to HKC.
Once we have received the product, we solve the problem within 7 working days. Then we send the product back to you.
Note: never send accessories with the shipment. Any files from you that are on the device may be lost.