Support

We, our selling parties and our deliverers do everything we can to deliver on the promised delivery time. If that does not work, we will inform you. Keep an eye on your Track & Trace for the most current information.

Nothing is more important than the delivery time. That is why you will see before you order something when we will deliver the item. Items that are directly in stock can usually be delivered within 2-4 working days. Items that are not in stock take a little longer on the road.

No, to protect your data, an order can no longer be adjusted.

You can cancel the order free of charge if it is not yet in the ordering process. Do this as soon as possible by calling or emailing us. Chances are that your order has already been collected in the warehouse and will be delivered. In this case we can no longer cancel the order.

Yes, your order will be shipped by us for free.

We work together with DPD and PostNL. We have housed our logistics services at MontaPacking in Breda.

Unfortunately, we cannot provide a preferred date to deliver your order.

You will receive a Track & Trace code for your delivery in your e-mail account.

Unfortunately your order has not been shipped yet. You will receive the track & trace code as soon as the delivery person has collected the package from us.

You can think carefully about the purchase. If the item is not a good match, you can return it to us for free within the trial period of 30 days. You can find the return conditions on our site.

If you have placed an order at Bol.com, you can register the return within 30 days via your Bol.com account if you opt for a refund. You will then receive a label from them. We aim to process your refund procedure within 14 days!

If you ordered from Amazon and they delivered immediately, you must contact Amazon through your Amazon account.

Did you order the order through another webshop? Then register your return via our service website:
www.hkc-service.com.

You can hand in the return shipment at a DPD parcelshop. Via the link below you can find the nearest parcelshop in your area.

Pick-up points DPD Nederland

Pick-up Point Partner DPD België
Pick-up Point Partner DPD Belgique

Abholpunkte DPD Deutschland

Abholpunkt Partner DPD Österreich

Pick-up points DPD Great Britain

Partenaire Pick-up Point DPD France
Partenaire Pick-up Point DPD France Chronopost

Pick-up Point Partner DPD Italy BRT

Pick-up Point Partner DPD Spain SEUR

For the return of TVs from 55 inches, please contact us directly by email or telephone. These packages are too large for sending with a DPD label.

If you return a TV or monitor within the 2-year warranty period, this shipment is free for you.
You must first register on our service website www.hkc-service.com.

After you have registered the item as a return, a DPD label will be sent to the specified e-mail address.
With this label you can return the product to us free of charge.

For DVD players, laptops and computers, the return shipment is at your own expense.

A track & trace code is stated on the return label. You can check this code yourself on the DPD website.

You will receive an email from us as soon as the return has been processed. We aim to process the return shipment within 5 working days. Then you will be refunded, your product exchanged or repaired.

Does it take a long time?
First check with the track & trace code whether the package has already been delivered to us.
For questions, please contact our customer service by sending an email.

As soon as we have received the return shipment, we check whether everything is complete and not damaged.

We will initiate the refund immediately as soon as the return has been processed. We have processed most returns within 5 days after they have been sent back. How soon the money will be in your account after that depends on the payment method and the webshop, but we strive to process it within 14 days.

If you have placed an order at Bol.com, you must register the return via your Bol.com account if you opt for a refund. You can then refuse the package at the door.

If you have ordered from Amazon and they have sent the package to you, please contact Amazon directly through your Amazon account.

Did you order the order through another webshop? Then register your return via our service website:
www.hkc-service.com.

You can refuse delivery at the door. The carrier will then return the package to us.

If you have registered the return, the refund will be processed quickly. If you have not done this, it may take 5-7 business days for us to receive the package in full.

If your item is defective, you can exchange the item within the trial period of 30 days after purchase. You do this by registering the defective item via the link below.

www.hkc-service.com

Do not forget to indicate in the registration that the item must be exchanged. We can no longer change this once the return has arrived with us.

No, we will exchange TVs and monitors for you free of charge.

If you have registered on our service website www.hkc-service.com, you will receive a return label from us with which you can send the item to us free of charge.

You must return items other than TVs and monitors at your own expense.

How annoying to hear that your product is no longer functioning properly. Fortunately, HKC offers a worry-free warranty of 2 years after purchase. Could you register the product via our service website:
www.hkc-service.com

On the third page you choose RMA / Warranty.
Please provide a clear and comprehensive description of the complaint ('not working' or 'defective' is not clear). Any error messages and connection data are important data for a good analysis. When and under what circumstances did the complaint occur? Is the complaint repetitive or occasionally? If necessary, add a diagram, photo or drawing to clarify everything.

After registering you will receive a DPD return label from us (this only applies to TVs and Monitors) with which you can return the product to HKC for free. Once we receive it, we will solve the problem in about 5-7 business days and ship the product back to you.

Also send the accessories so that we can rule out that the problem is here.

Pack the item properly (in the original box with all the styrofoam) as transport damage is not covered by the warranty.

Instructions:
- Pack the item so well so TV can't move in the box!
- Both above and below the TV.
- Best with Styrofoam.

If you are no longer in possession of the box, you can buy one for € 1.00 + transport costs at www.hkc-shop.com

1. Manufacturer's warranty is only given if you can provide the purchase invoice and order number.
2. This manufacturer's warranty applies to all products sold by HKC Europe BV.
3. Factory warranty applies exclusively to material and manufacturing defects.
4. Problems arising from misuse, incorrect installation, external factors and normal
   wear and tear are not covered by this manufacturer's warranty.
5. The manufacturer's warranty expires as soon as changes or repairs are carried out on the product
   yourself or third parties. The same applies if the serial number is changed or removed.
6. The decision about repair or replacement of the product is exclusive to HKC Europe BV.
   reserved.
7. The warranty period is not extended by repair or replacement.
8. No rights can be derived from these warranty conditions. Printing errors are reserved.

After registering at www.hkc-service.com you will receive a return label for TVs and monitors. With this label you can send the article to us free of charge.

You can hand in the return shipment at a DPD parcelshop. Via the link below you can find the nearest parcelshop in your area.

Pick-up points DPD Nederland

Pick-up Point Partner DPD België
Pick-up Point Partner DPD Belgique

Abholpunkte DPD Deutschland

Abholpunkt Partner DPD Österreich

Pick-up points DPD Great Britain

Partenaire Pick-up Point DPD France
Partenaire Pick-up Point DPD France Chronopost

Pick-up Point Partner DPD Italy BRT

Pick-up Point Partner DPD Spain SEUR

For the return of TVs from 55 inches, please contact us directly by email or telephone. These packages are too large for sending with a DPD label.

No problem. If you give us the order number / order number of the webshop where you bought the item at the time and a copy of the invoice, this is enough for the warranty.

If you are no longer in possession of the box, you can buy one for € 1.00 + transport costs at www.hkc-shop.com

It is very important that the item is packed very well because transport damage is not covered by the warranty.

If you want to return a DVD player, laptop or computer, you must arrange the transport yourself.

Our address is:
HKC Europe B.V.
5657ES, Eindhoven
The Netherlands

Please clearly state the repair number you received from our service website on the box.

You will receive a return label from us for a monitor or TV. The address is already listed there.

We can carry out the repair, but the costs are not reimbursed for this. We only provide a warranty on manufacturing defects.

For a quote for this repair, we would like to ask you to send an email to our customer service. In this e-mail, also state your order number / order number of the webshop where you purchased the product.

It is best to ask this question to our after sales department by sending an email to [email protected].
In this email, state the type number of the item and possibly the order number / order number of the webshop where you bought it at the time.

Also clearly describe what is defective so that we can assess in advance whether we can repair it and what the costs are.